Keepsake Promise

File a warranty claim

Defects in materials and workmanship are covered for 90 days on the b.Honey Square and one year on the b.Honey Scarf. Share your order number, a photo or two, and where we should send the replacement — our team reviews claims within one business day. Read what's covered.

Fields marked with * are required.

The order

Order number *

Purchase date

Item *

Issue type *

What happened *

Photos

Up to 4 photos, 8 MB each — one clear shot of the whole piece and one close-up of the issue is ideal. Photos are stored privately and seen only by our care team.

Where to reach you

Full name *

Email *

Phone

Replacement shipping address

Street address *

Apt / suite

City *

State / region *

Postal code *

Country *

We use these details only to review your claim and ship a replacement.