Our Keepsake Promise
Warranty FAQ
Every b.Honey piece is made to be kept, so we back it. Our warranty covers defects in materials and workmanship. It doesn’t cover ordinary wear, accidents, or laundering outside the care label — those are the life of a well-loved scarf, not a flaw in it.
Terms by item
The b.Honey Square™
26" 100% cotton voile bandana
90-day defect warranty
- Seam and hem failure, including unraveling or skipped stitching
- Print defects — misregistration, smearing, or missing areas
- Colorfastness failure: dye bleeding or crocking under correct care
- Fabric flaws such as holes, slubs, or weaving faults present on arrival
Care: Hand wash cold with mild detergent, no bleach, line dry in shade. Warm iron while slightly damp.
The b.Honey Scarf™
35" 100% silk twill square
One-year limited warranty
- Hem coming loose or unraveling
- Print defects — misregistration, smearing, or missing areas
- Colorfastness failure: dye bleeding or crocking under correct care
- Silk flaws such as holes, pulls at the selvedge, or weaving faults on arrival
Care: Dry clean, or hand wash cold with a pH-neutral silk wash and dry flat away from direct sun. Warm iron on the reverse.
Download your warranty
A one-page PDF for each item with the full terms, what is and isn’t covered, care instructions, and step-by-step claim instructions. Keep it with your hang tag.
What isn’t covered
- Snags, pulls, and pilling
- Silk twill and cotton voile are fine woven fabrics. Catching a piece on jewelry, a zipper, a handbag clasp, or a rough surface is handling — not a manufacturing defect.
- Improper laundering
- Machine washing, hot water, bleach or oxygen brighteners, fabric softener, a hot dryer, or a hot iron. Follow the care label and the piece stays covered for its full term.
- Normal fading and softening
- Gradual lightening from sunlight and repeated washing, and the softer hand a well-loved piece develops, are expected over time. Sudden dye bleed in the first wash is not — that we cover.
- Stains and contact damage
- Perfume, sunscreen, cosmetics, hair product, food, chlorine, and scorch marks.
- Alterations and after-purchase changes
- Cuts, re-hemming, added dye, embroidery, or embellishment, and damage from third-party cleaning or repair.
- Purchase outside our channels
- Pieces bought from an unauthorized reseller, and items sold as final-sale samples or seconds.
b.Honey Square & b.Honey Scarf warranty questions
- How do I activate my warranty when my order arrives?
- Bump the NFC tag on your b.Honey hang tag — hold the back of your phone against the bee on the hang tag, no app needed. That one tap activates your Keepsake Promise warranty and opens your b.Mine styling studio. No tag handy? Go to bhoney.shop/b-mine/login and sign in with your Customer ID.
- How long is the b.Honey Square warranty?
- The b.Honey Square warranty runs 90 days from delivery and covers defects in materials and workmanship on our 26" 100% cotton voile bandanas — stitching, hem, print registration, and colorfastness under correct care.
- How long is the b.Honey Scarf warranty?
- The b.Honey Scarf warranty is a one-year limited warranty from delivery, covering defects in materials and workmanship on our 35" 100% silk twill squares — the hem, print registration, and colorfastness under correct care.
- How do I make a warranty claim?
- File a claim at bhoney.shop/warranty/claim, or email founders@bhoney.shop with your order number and a photo of the issue. Weekday notes get a reply within one business day.
- What happens if my claim is approved?
- We replace the piece with the same design when it's available, or refund it in full. One replacement per item, and we cover return shipping on approved claims.
- What is not covered by the warranty?
- Snags, pulls and pilling, improper laundering such as machine washing or bleach, normal fading and softening, stains from perfume, sunscreen or cosmetics, alterations after purchase, and pieces bought from an unauthorized reseller.
- Do I need to keep the receipt or hang tag?
- No. Your order number — or the Customer ID from your confirmation — is enough for us to find the purchase.
- Does the warranty cover gifts?
- Yes. The warranty follows the piece, not the buyer, for the full term from the original delivery date.